Please review the information below, these are the policies by which we operate, and you agree to as a customer of Sturdy Doors. Please let us know if you have any questions regarding your appointment and our services.
Although we are making all efforts to be on time, please note that we DO NOT give EXACT TIMES. The technician will arrive within a 2-hour window block arrival. We are either fighting traffic or making another client as happy as you will be. Our technicians might contact you directly to notify you about delays or ETA.
The refinishing process depends on the weather, mainly heavy rain, high humidity levels, and extreme cold. If garage space is available, we utilize industrial space heaters that allow us to work indoors and in any weather. If the work cannot be done in a garage, we will call and ask to reschedule if we feel that the weather conditions might impact the process. As weather changes frequently, we will advise on rescheduling the day of the appointment itself.
Pricing and Payment Policy
Quotes are based on the information given over the phone, email, or based on the picture sent; if the door is in a different condition than described, we will ask to adjust the price accordingly, for example, if the door is taller or wider, if the door is painted, and if other elements need to be refinished. We always give a price for refinishing the exterior side of the door, not both sides, unless specifically requested.
We accept cash, check, and credit/debit card with a 3% convenience fee.
All appointments include a $75 visit fee in the quoted price. Upon arrival at the appointment, if we cannot refinish your door due to its condition (for example rotten wood, structural damage, broken glass) OR if the clients decided to cancel the appointment on-site, a $75 visit fee will be due.
Payment is due upon completion of service.
THERE WILL BE A $30 CHARGE FOR ALL RETURNED CHECKS.
We are Insured and do take responsibility for any breakage or damages that our technician on the property causes. Accidents can happen, and the technician will notify you and our office immediately in case of damage. Please note that normal wear and tear on your home is not considered breakage nor our responsibility (for example, loose/damaged door knobs, gauges to the wood and loose trims, etc).
Communications with the Office
Please communicate directly with the office regarding any issue with your door or schedule.
Materials and additional services
We provide all the materials needed for refinishing the door, which is included in the price.
We may offer additional services such as weather-stripping, repairs, and extended warranties; these services incur additional costs. However, such services are entirely OPTIONAL and offered based on need or customer request.
Unfortunately, we cannot install pre-purchased weather stripping.
For the safety of your pet and our employees, we ask that you contain your animals in a restricted area while we are on your property. Although we are cautious, this will help us prevent your pet’s disappearance and any liability for the employee’s safety. The door will be removed from the opening and sealed with a plastic sheet that cannot contain a pet trying to escape.
Sturdy Doors warrant the workmanship for one (1) year from the date of the job. Unless you have purchased the extended warranty of (2) years with an extra armor coat, if within the term of this warranty, the finish is bubbling, peeling, or cracking upon inspection by an authorized Sturdy Doors technician, we will repair the damage. Once the door is refinished and installed again, the technician will inspect the door with the customer to ensure the proper functioning of the door. We warranty the door and hardware reinstallation for the first 30 days after installation.
If there are problems with the finish, operation of the door, or damages, we will send a technician at the earliest. Please notify us within the first 24-48 hours of any issues with the door.
The technician carries 10 stain colors that match the most popular colors. Our colors are available on wooden samples; however, once applied to your door, there might be variations due to the nature of the wood grain, species, and quality. If you are unsure about your selection, you may ask to see a sample of the stain applied on the wood itself. Once the client has decided on the stain color, we can NOT change it after it is applied to the entire door. If we are instructed to match the color on the interior, we will do so to the best of our abilities.
We will confirm color selection with the client or its representative on site. All color decisions are final after confirmation from the client. Please remember that no one can see both sides of the door simultaneously, so a color variation will be unnoticeable.
Although a 3-day notice is appreciated, we must at least have a 23-hour notice before canceling or re-scheduling service.
If Sturdy Doors does not receive a notice 23 hours before your appointment, it will result in a $75.00 cancellation fee, which will be emailed to the service address.
Being booked on the schedule means that we are reserving a time slot for you and if canceled last minute, we have no way of filling that spot.
We do not share any client information with 3rd parties. We do not send marketing material to your email or phone. We do not store credit card information.